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Frequently Asked Questions

Have questions? We’ve got you covered. At Reina Diamonds, we’re dedicated to making your jewellery experience seamless and sparkle-filled. From diamond authenticity and ethical sourcing to shipping, customizations, and care—find quick answers to the most common questions right here.

Yes, we are committed to ethical sourcing. All our diamonds and gemstones come from reputable suppliers who adhere to strict conflict-free policies, ensuring your jewellery is responsibly made.

Absolutely. Reina Diamonds provides a lifetime warranty covering manufacturing defects. The warranty does not cover damage caused by wear and tear, neglect, or mishandling. Please contact us if you believe your piece has a manufacturing issue.

Yes, we offer a complimentary one-time resizing within the first year of purchase for standard size adjustments. Some designs or platinum rings may have resizing restrictions due to their structure.

Yes, many of our pieces can be engraved with personalized messages. The first engraving is free, with additional engravings available for a nominal charge.

Every diamond at Reina Diamonds comes with a certification from reputable gemological laboratories, guaranteeing authenticity and quality. Our diamonds are hand-selected for their brilliance, clarity, and cut.

We offer free shipping on all orders and a customer-friendly return policy. Please refer to our detailed policy page or contact customer service for specific terms.

While we can often recreate or customize styles based on your preferences, unique gemstone pieces might have limitations due to the availability of matching stones. Contact us with your request to discuss possibilities.

To maintain sparkle and durability, clean your jewellery regularly with mild soap and a soft brush or have it professionally cleaned. Store pieces in a soft-lined box to avoid scratches and schedule periodic inspections to ensure settings remain secure.

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We’d love to hear from you! Whether you have a question about our collections, need assistance with an order, or want to create a custom piece, the Reina Diamonds team is here to help.

Phone Number

(98+)345-678-124

email address

shimmer.info@mail.com

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